Safe and Fair Play

1. Our Commitment

At etermax, we are committed to providing a fair, safe, and enjoyable experience for every player. This policy outlines the standards of conduct we expect and the actions we take when those standards are violated.

By using any etermax service — including Trivia Crack and all games in our portfolio — you agree to abide by these rules in addition to our Terms of Service and Community Guidelines.

2. Play with Respect

Our games bring together millions of players from diverse backgrounds, cultures, and ages. Treat every player with respect. The following behavior is strictly prohibited:

• Hate speech and discrimination: Language targeting race, ethnicity, gender, sexual orientation, religion, disability, or nationality.
• Harassment and bullying: Repeated unwanted contact, threats, intimidation, or targeted abuse of any player.
• Sexually explicit content: Sharing or promoting sexual material in any form within our services.
• Personal information sharing: Posting or soliciting real names, addresses, phone numbers, or other private information of yourself or others.
• Threats and violence: Any content promoting or glorifying violence, self-harm, or illegal activity.

3. Fair Play: No Cheating

Fair competition is fundamental to the etermax experience. The following are strictly forbidden:

• Hacks and mods: Using modified clients, bots, automation scripts, or any third-party software that alters gameplay or provides unfair advantages.
• Bug exploitation: Intentionally exploiting software bugs or glitches for personal gain rather than reporting them to our team.
• Matchmaking manipulation: Artificially influencing matchmaking systems, rankings, or leaderboards through any unauthorized means.
• Match fixing: Colluding with other players to predetermine the outcome of competitive matches.

Players caught cheating will receive a permanent ban on all associated accounts. There are no warnings for cheating.

4. Account Security and Integrity

Your account is personal and must remain under your sole control:

• Account trading and selling: Buying, selling, gifting, or transferring accounts to other players is strictly prohibited.
• Account sharing: Sharing login credentials with others compromises account security and violates our Terms of Service.
• Unauthorized purchases: Using stolen payment methods, fraudulent refund schemes, or third-party virtual currency sellers will result in currency revocation and account suspension.
• Multiple accounts: Creating additional accounts to circumvent bans or manipulate game systems is not permitted.

5. Other Prohibited Conduct

Additional prohibited conduct includes:

• Impersonation: Pretending to be etermax staff, moderators, or other players.
• Phishing and scams: Attempting to deceive players into revealing personal information, login credentials, or payment details.
• Spam and advertising: Unsolicited promotion of products, services, websites, or other games within our platforms.
• Refund abuse: Purchasing in-game items or currency, using them, then requesting refunds to obtain free goods.
• Encouraging violations: Instructing, enabling, or encouraging other players to violate these rules.

6. Enforcement Actions

We use a combination of automated systems and trained moderators to detect and address violations. Enforcement actions are proportional to the severity and frequency of the offense:

Bans apply to the player, not just the account. Creating new accounts to circumvent a ban will result in those accounts being banned as well.

7. Reporting Violations

Every player has a role in keeping our community safe. If you encounter behavior that violates this policy:

• In-game reporting: Use the report button in chat or on a player's profile to flag inappropriate behavior. Reports are reviewed by our moderation team.
• Email support: Contact help@etermax.com with details including screenshots and the player's username if possible.

False or malicious reports are themselves a violation of this policy and may result in enforcement action against the reporter.

We aim to review all reports and take appropriate action. Due to privacy considerations, we may not always be able to share the specific outcome with the reporter.

8. Our Ongoing Commitment

etermax is committed to industry best practices for safe and fair gaming. We continuously improve our detection systems, moderation processes, and player education resources.

We believe that a fair, respectful community benefits everyone. Thank you for doing your part to keep our games fun for all players.