Parent's Guide

1. Our Commitment

At etermax, we believe games should be fun, safe, and enriching for players of all ages. This guide is designed to help parents and guardians understand how our games work, what safety features are available, and how to create a positive gaming experience for your family.

Our games — including Trivia Crack and the wider etermax portfolio — promote learning, strategic thinking, and friendly competition. We encourage families to play together and discuss online safety openly.

2. Understanding Our Games

How Our Games Work

All etermax games are free to download from the Apple App Store and Google Play Store. Games are designed to be enjoyed without spending money, though optional in-app purchases are available for cosmetic items, power-ups, and premium features.

What Players Can Do

• Play trivia, word, and puzzle games across multiple mechanics
• Challenge friends and compete in multiplayer modes
• Join communities and participate in events
• Customize their experience with optional purchases
• Track progress, streaks, and achievements

Age Guidelines

Our games are intended for a general audience. App store descriptions include content suitability ratings determined by independent rating systems (ESRB, IARC, PEGI). Users under the age of legal majority in their jurisdiction must have parental or guardian consent to use our services, as outlined in our Terms of Service.

In the European Union, the minimum age is 16 years (or 13 in some member states with parental consent). In the United States, we comply with COPPA requirements for children under 13.

3. Safety Features and Parental Controls

Device-Level Controls

Both major mobile platforms offer built-in parental controls that work with all etermax games:

• Apple Screen Time (iOS): Set daily time limits, restrict in-app purchases, and control which apps can be used. Go to Settings > Screen Time > Content & Privacy Restrictions.
• Google Family Link (Android): Manage screen time, approve downloads, and restrict in-app purchases. Download the Family Link app from Google Play.

In-App Purchase Controls

In-app purchases are never required to enjoy our games. To prevent unintended purchases:

• Avoid storing payment methods directly on the device
• Enable purchase authentication (fingerprint, password, or Face ID) for every transaction
• Review purchase history regularly through your Apple ID or Google account settings

Chat and Social Features

Some games include social features such as in-game chat and multiplayer interactions. We employ:

• Automated word filters adjusted by age
• In-game reporting tools for inappropriate behavior
• Moderation systems to review reported content

We encourage parents to discuss online communication safety with their children and to use chat features together.

4. Privacy and Data Protection

We take your family's privacy seriously. Key commitments:

• Minimal data collection from children: We provide a non-collecting version of our services for users identified as minors under applicable law (COPPA in the US, GDPR in the EU).
• No personalized ads for young players: Users identified as minors do not receive targeted or personalized advertising.
• Usernames are filtered: Our systems help prevent real names and personal information from being used as in-game identifiers.
• Payment data is not stored by etermax: All transactions are handled securely through Apple or Google's payment systems.

For full details, please review our Privacy Policy. If you believe your child's data has been collected without proper consent, contact us at help@etermax.com to discontinue the account and remove associated data.

5. Fair Play and Community Standards

We want every player to have a fair and enjoyable experience. Our Safe and Fair Play Policy and Community Guidelines prohibit:

• Cheating, hacking, or using unauthorized modifications
• Harassment, bullying, or hate speech
• Sharing personal information in chat
• Account trading, selling, or sharing
• Scams, phishing, or impersonation

Violations may result in warnings, temporary suspensions, or permanent bans. We encourage parents to discuss these rules with their children and to report any concerning behavior through the in-game reporting tools.

6. Tips for Parents

Here are practical tips for a positive family gaming experience:

• Play together: Try the games yourself and play alongside your child to understand what they enjoy.
• Set boundaries: Agree on screen time limits, appropriate times to play, and purchase rules before gaming begins.
• Talk openly: Discuss what to do if someone is unkind online and make sure your child knows they can come to you.
• Review settings: Check device parental controls, in-app purchase settings, and notification preferences regularly.
• Monitor activity: Periodically review your child's in-game friends, chat interactions, and purchase history.

7. Getting Help

If you have questions or need help with your child's account:

• In-game support: Tap the settings or help icon within any etermax game to access support.
• Email: help@etermax.com
• Privacy-specific requests: dpo_gdpr@etermax.com.uy

Our support team is available in multiple languages and aims to respond within 48 hours.